Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at Ravanya Luxen.
Information We Collect
When you visit our meditation platform or participate in our depression support programs, we collect certain information to provide you with personalized services. This includes details you provide directly when creating an account, such as your name, email address, and meditation preferences.
We also gather technical information automatically through your device and browser. This includes your IP address, device type, operating system, and how you navigate through our website. Additionally, we collect usage data about your meditation sessions, progress tracking, and interaction with our educational content to help improve your experience.
Personal Data Categories
Account Information
- Full name and preferred display name
- Email address for account access and communications
- Date of birth for age-appropriate content delivery
- Location information for regional program availability
- Communication preferences and notification settings
Wellness Data
- Meditation session duration and frequency records
- Mood tracking entries and progress notes
- Program participation history and completion status
- Self-assessment responses and wellness goals
- Support group participation and interaction logs
How We Use Your Information
Your personal information serves several important purposes in delivering our meditation and mental wellness services. We use your data to customize meditation programs based on your specific needs and progress patterns, ensuring you receive content that's most beneficial for your journey.
Communication is another key use of your information. We send you program updates, session reminders, and educational materials related to meditation practices and depression management. Your wellness data helps us track your progress and suggest appropriate next steps in your healing journey.
Data Processing Legal Basis
Under Indian privacy laws and international standards, we process your personal data based on legitimate interests in providing mental health support services. When you consent to participate in our programs, you're also consenting to necessary data processing for program delivery and progress tracking.
Your Privacy Rights
You have significant control over your personal information and how we use it. These rights ensure you maintain autonomy over your data while still receiving the support services you need.
Access Your Data
Request a complete copy of all personal information we hold about you, including meditation records, progress tracking, and account details.
Correct Inaccuracies
Update or correct any personal information that's inaccurate or outdated in our systems at any time through your account settings.
Delete Your Information
Request deletion of your personal data, though some information may be retained for legal compliance or safety purposes.
Restrict Processing
Limit how we use your information while still maintaining your account access and essential service functionality.
Data Portability
Receive your personal data in a structured, commonly used format that you can transfer to another service provider if desired.
Withdraw Consent
Remove your consent for specific data processing activities while maintaining your account for basic service access.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or when required by law. Our meditation platform integrates with certain wellness tracking applications and mental health resources that may receive limited data to enhance your experience.
Service providers who help us deliver programs—such as email platforms for sending session reminders or cloud storage for securing your progress data—receive only the minimum information needed to perform their specific functions. These providers are contractually bound to protect your information and cannot use it for their own purposes.
Important note: We never sell your personal information to marketers or advertisers. Your meditation journey and wellness data remain confidential and are shared only to support your mental health goals or comply with legal obligations.
Data Security Measures
Protecting your sensitive wellness information requires robust security measures at every level of our platform. We encrypt all data transmissions between your device and our servers using industry-standard TLS protocols, ensuring your meditation session data and personal information remain secure during transfer.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for account access protection
- Regular security audits and vulnerability assessments
- Secure data centers with restricted physical access
- Automated backup systems with encrypted storage
- Network monitoring for unusual activity patterns
Our team receives regular training on data protection best practices, and we maintain strict access controls so only authorized personnel can view your information when providing support or improving services.
Data Retention Periods
We keep your information for different periods depending on its type and purpose. Account information and basic profile details are retained as long as your account remains active, plus an additional three years after closure to handle any potential account recovery requests.
Meditation session data and progress tracking information are kept for five years from your last activity. This extended period helps us understand long-term wellness patterns and provide better support if you return to our platform after a break. However, you can request earlier deletion of this data at any time.
Communication logs, including support interactions and program feedback, are retained for two years to help improve our services and resolve any ongoing issues. Financial transaction records, where applicable, are kept for seven years to comply with Indian accounting and tax regulations.
International Data Transfers
Some of our service providers and data storage facilities operate outside India. When we transfer your information internationally, we ensure adequate protection through legal mechanisms like standard contractual clauses and adequacy decisions.
All international transfers comply with Indian data protection laws and include safeguards equivalent to those required within India. You have the right to know about these transfers and request information about the protections in place.
Children's Privacy
Our meditation programs are designed for adults and individuals over 16 years of age. We do not knowingly collect personal information from children under 16 without explicit parental consent and additional safeguards.
If we discover that we've inadvertently collected information from someone under 16, we'll delete it promptly unless we have proper parental consent and legal basis for processing. Parents or guardians can contact us to review, modify, or delete their child's information.
Policy Updates: This privacy policy was last updated on January 15, 2025. We'll notify you of significant changes through email or platform notifications at least 30 days before they take effect.
Privacy Questions & Requests
Data Protection Officer
Gujarat Society, Arya Nagar
Rajkot, Gujarat 360003, India
Phone: +91 4422794023
Email: [email protected]
We respond to privacy requests within 30 days and provide updates throughout the process.
Legal Compliance: This privacy policy complies with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with applicable international privacy standards. If you're located outside India, additional protections may apply based on your local privacy laws.